Developed a documentation audit system ensuring accurate transaction logs, improving compliance checks, and reducing reporting discrepancies across daily store operations.
• Transaction Documentation
• Compliance Verification
• Excel Reporting
• Workflow Standardization
• Audit Preparation
Developed a customer-focused improvement framework enhancing satisfaction by refining workflows, restocking accuracy, and escalation handling.
• Workflow Optimization
• Customer Experience
• Documentation & Reporting
• Trend Analysis
• Service Quality Controls
Analyzed digital banking behavior, surveyed 250+ users, and modeled adoption trends to highlight potential increases in digital transaction rates.
• User Surveys
• Digital Banking Research
• Data Compilation
• Adoption Modeling
• Reporting & Insights