Hi, I'm
Mrinal Paul
Personal Banking Associate
4+
Years Of Experience
5+
Projects Completed
3+
Certifications
My Skill Set
Strengthening Banking Operations Through Compliance, Customer Experience & Financial Analysis
Banking Systems & CRM
Experienced with Fiserv, Salesforce, Temenos, and Finacle for account servicing, workflow tracking, loan processing, and client records management.
Financial Products & Advisory
Knowledge of mortgages, loans, deposits, investment products, and risk-aligned advisory to support customer financial needs.
AML & Compliance Controls
Applies AML, FATCA, and privacy regulations ensuring accurate transaction audits, documentation checks, and branch compliance workflows.
Why Choose Me
My Experience Area
Experience
Petro-Canada
Roles & Responsibilities
• Ensured compliance across cash handling, shift reporting, stock checks, and operational workflows.
• Trained and supervised 8 staff improving service accuracy and reducing turnover by 15%.
• Executed digital payment adoption strategies increasing mobile transactions by 25%.
Circle K / Esso
Roles & Responsibilities
• Improved customer satisfaction by 25% through operational enhancements and timely issue resolution.
• Reduced service delays by 25% through streamlined processes and documentation updates.
• Increased targeted product sales by 20% using Excel-based trend analysis and restocking planning.
Circle K / Esso
Roles & Responsibilities
• Enhanced satisfaction by 15% through personalized customer interactions.
• Reduced escalation rates by 20% through quick issue management and detailed reporting.
• Increased basket size by 18% through structured upselling and accurate transaction handling.
Axis Bank, India
Roles & Responsibilities
• Delivered budgeting and secure payment workshops to 80+ residents.
• Assisted 50+ merchants in adopting digital wallets increasing local usage by 15%.
• Educated 150+ college students on UPI and digital banking security.
DEGREE
EDUCATION
Bachelor of Business Administration
July 2015 – July 2018
Post-Graduation in Global Business Management
August 2018 – December 2020
Professional Recognition & Feedback
Customer-Focused & Detail-Driven Professional
Store Manager
Petro-Canada
Strong Analytical & Compliance Skills
Assistant Manager
Circle K / Esso